We are sorry you need to cancel your booking; we will do our best to make the process as painless as possible.
These are our standard cancellation conditions when you do not have cancellation insurance:
The cancellation fee will be calculated based on the rental price. All additional costs will be refunded in full.
- For cancellation more than 93 days before the arrival date: 15%
- For cancellation 94 to 62 days before the arrival date: 50%
- For cancellation 62 to 31 days before the arrival date: 75%
- For cancellation less than 31 days before the arrival date: 90%
- For cancellation on the day of arrival, the cancellation fee is 100%
If you booked through another platform (e.g., Tui or Booking.com), that platform's terms and conditions and cancellation fees will apply. You must always cancel with the organisation you booked with. Our services are subject to the Recron terms and conditions.
If you took out cancellation insurance, please click here for all terms and conditions
Tip: If you plan to book soon, we recommend taking out cancellation insurance. Having to cancel a holiday is upsetting enough on its own. Depending on the insurance policy terms, you can at least get a refund of the cost of the booking if you have to cancel your stay.